Client Services

AIDS Project Worcester, Inc. (APW) will assist consumers on a walk-in basis or by appointment during regular business hours. Consumers may be referred by other human service agencies or self-referral.
For consumers whose preferred language is Spanish, bilingual staff is available.

APW uses a triage system which provides a trained intern or staff person who is available to conduct intakes during the regular APW hours of operation.

To become a client of AIDS Project Worcester, HIV+ individuals must participate in the intake process. Appropriate proof of HIV status must be provided at the time of intake.
Proof of HIV status can be shown through the following ways:

  • Doctor's letter
  • HIV test result

The intake process consists of an interview lasting approximately one hour, during which a comprehensive assessment is completed. Any immediate needs are attended to through direct service provision and referral.
The Triage person is also available to provide support and handle questions regarding

  • basic AIDS information,
  • HIV counseling,
  • testing information,
  • health questions,
  • food,
  • housing,
  • legal assistance referrals, and
  • in-house and external referrals.
Any consumer not accessing comprehensive case management services or other discreet services are assigned to the general registry. The Triage team will be the point of contact for consumers in the general registry by following up on referrals and re-assessing clients needs every six months. 


Copyright © 2008 AIDS Project Worcester